MARKET INSIGHTS

Asia Pacific Enterprises Continue to Spend on Customer Care
The Asia Pacific Contact Center Market continued to see strong growth in 2008 despite the slow economy in the second half of the year. Spending on contact center applications grew by 14.8% in Asia Pacific in 2008 to cross $763 Million. Most of the markets in the region saw good growth on the…
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Contact Center Outsourcing Trends in Asia Pacific, 2008-2011
Outsourcing remains the primary tool that enterprises use to maintain
growth in bad times. In a recession, the small to medium business (SMB) market struggles with tighter budgets while trying to compete with larger players – this sector should… read more

Impact of Nortel’s Chapter 11 Filing on the APAC Enterprise Communications Market
Nortel announced on January 14 that it has voluntarily filed for creditor protection under CCAA in Canada and in the US under Chapter 11 of the US Bankruptcy Code, and certain of the Company’s EMEA subsidiaries made consequential filings in Europe. Asia, including LG Nortel, CALA, and Nortel Government Solutions business are not included… read more

Predictions for the Unified Communications Market in Asia Pacific 2009
The ultimate aim of unified communications is to embed communications into business
processes to deliver quicker and better decision making, enhanced collaboration across
geographically diverse teams, and to improve overall efficiency in the business process… read more

Contact Center Applications in China
The contact center application market in China saw an explosive growth rate of 43.7% in 2008 despite the global economic downturn that started in the second half of the year. The contact center application market reached over US$100 million in 2008. From the applications standpoint, this market is…
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Vertical Opportunities in the Chinese Unified Communications Market
Unified Communications (UC) has become the buzzword in the enterprise communications market in China in 2008. The 11.9 percent of GDP growth in 2007 had led to great revenue surpluses that allowed companies to invest in communication systems. Together with the stimulus effect… read more

Growth Opportunities for the Conferencing Services Market in Hong Kong
With the continuous improvement in conferencing endpoints and services, the audio conferencing service market in Hong Kong is fairly well advanced and mature in its conferencing usage and adoption. Most global application service providers (ASPs) have been actively participating… read more

The Rising of English Video Conferencing Lessons in South Korean Schools
The South Korean videoconferencing endpoint market was valued at $7.7 million in 2008, with a growth rate of 18.7 percent. By 2015, the market is expected to reach a size of $26.2 million, experiencing a strong CAGR of 19.1 percent… read more