LIST OF SPONSORS

SAP’s contact center solutions help companies worldwide to deliver efficient, consistent and superior customer service. With the solutions, organizations can integrate multichannel communications with all their customer-facing business processes. They can more effectively manage resources across functions and locations, leverage corporate know-how, and give their customers a smooth, consistent experience across all avenues of contact, including voice, text messaging, Web, e-mail, and mobile phones.
 
SAP is the world's leading provider of business software(*), offering applications and services that enable companies of all sizes and in more than 25 industries to become best-run businesses. With more than 86,000 customers in over 120 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE, under the symbol "SAP."

Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, Web and in e-mail. The Genesys software suite dynamically connects customers with the right resources - self-service or assisted-service - to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency and accelerate business innovation. For more information, go to www.genesyslab.com or visit the industry blog at www.betterinteractions.com.

Cisco is the worldwide leader in networking for the Internet. For the past 10 years, Cisco has been delivering innovative customer contact solutions to help organizations improve customer service, cut costs, and increase efficiency. Cisco is the global # 2 in Agent shipments and continues to improve its market position and relevance for its customers.

Create Rich, Customer-Centric Experiences

Cisco Unified Customer Contact solutions provide powerful collaboration tools that transform customer care from simple phone transactions to unique, rich experiences that can be personalized for individual customers.

    * Build competitive advantage: Contact center agents can use a variety of rich media including voice, web, e-mail, and video to provide personalized, customer-centric services.
    * Accelerate time-to-resolution: Advanced communications capabilities maximize agent and contact center productivity.
    * Enhance customer satisfaction: Powerful, self-service solutions help to enhance the overall customer experience while decreasing contact center costs.
    * Increase revenues: The ability to use advanced collaboration tools and rich media lead to more up-sell and cross-sell opportunities.
    * Improve first call resolution: No matter where they're located, presence-based knowledge workers in your business can assist and collaborate with your customers.

For more information visit http: www.cisco.com/go/cc

NICE Systems (NASDAQ: NICE) is the leading provider of Insight from Interactions™ solutions and value-added services, powered by advanced analytics of unstructured multimedia content – from telephony, web, radio and video communications.  NICE’s solutions address the needs of the enterprise and security markets, enabling organizations to operate in an insightful and proactive manner, and take immediate action to improve business and operational performance and ensure safety and security.  NICE has over 24,000 customers in more than 150 countries, including approximately 80 of the Fortune 100 companies.

 Our website is: www.nice.com

Salesforce.com is the enterprise cloud computing company. The company's portfolio of SaaS applications, including its award-winning customer relationship management (CRM), has revolutionized the ways that customers manage and share business information over the Internet.

The company’s Force.com platform-as-a-service (PaaS) enables customers, developers and partners to build powerful on-demand applications that deliver the benefits of multi-tenancy across the enterprise. Applications built on the Force.com platform, can be easily shared, exchanged and installed with a few simple clicks via salesforce.com's Force.com AppExchange marketplace.

As of January 31, 2009, salesforce.com manages customer information for approximately 55,400 customers including Allianz Commercial, Dell, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks. For more information, please visit http://www.salesforce.com/ap.

Verint® Systems is the leader in analytics-driven workforce optimisation, helping organisations globally to enhance customer service, optimise staffing and improve business processes in the contact centre, as well as branch and back-office operations. Verint’s Impact 360® Workforce Optimisation software suite provides functionality for: call recording and quality monitoring; workforce management; speech and data analytics; performance management; customer feedback surveys; eLearning and coaching. Using Impact 360 Workforce Optimisation, organisations can capture and analyse customer interactions, uncover business trends, discover the root cause of employee and customer behavior, and more effectively make decisions that positively impact the quality and efficiency of customer service. For more information, please call +63 2 479 5449, email: marketing.apac@verint.com or visit www.verint.com.

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of business communications software and services for contact center automation and enterprise IP telephony. Founded in 1994 and backed by more than 3,000 customers worldwide, Interactive Intelligence is not just an innovator, but an experienced leader offering proven solutions designed for maximum customer value and long-term investment protection. Interactive Intelligence is headquartered in Indianapolis, Indiana, U.S.A. The company has five global corporate offices, with additional sales offices throughout North America, Europe and Asia Pacific. APAC headquarters located in Kuala Lumpur, Malaysia. Its telephone number is +603.2776.3333.

Web Address: www.inin.com